This agreement was reached on the date mentioned at the beginning. Support services that can be covered in the document include helping to use software and identifying errors in the software. The model assumes that support should be provided for a specific software system and not for software in general. Some form of assistance is also expected to be available. Subject to Clause 3 and Clause 6, no amendment to this agreement is valid unless it is signed in writing and signed by the parties (or their authorized representatives). Any failure or delay on the part of a party to exercise a right or remedy under this agreement or the law does not constitute a waiver of that or any other right or remedy, does not prevent or limit the continuation of the exercise of that or any other right or remedy. The exercise of this right or remedy must not prevent or restrict the continuation of the exercise of that right or any other remedy. At least you want a confidentiality agreement. If you control proprietary source code, you may also want a restrictive source code license. When dealing with personal data, you need a data processing agreement to comply with data protection legislation. No one but part of this agreement, its successors and licensed assignees, have the right to apply any of its conditions. Services: services provided by IT services in accordance with this agreement, in accordance with the project plan, as well as all other services provided or willing to provide IT services to the client.
The main provisions of this model specify the obligations and responsibilities of the service provider, as well as the client`s tasks (for example. (B) the obligation to inform or consult the service provider on the acquisition of new computer equipment or software to cover these new equipment or software by the support services). Other important provisions relate to fees and payment, liability and confidentiality. IT Services has agreed to acquire the support services described in the project plan under this contract and the client has accepted the purchase.